Autel Robotics Care for Autel Alpha

Autel Robotics Care for Autel Alpha

Price range: $2,509.00 through $5,019.00

The Autel Robotics Care plan is a comprehensive protection program designed to give drone operators peace of mind by covering accidental damage and reducing repair costs. With this plan, users can operate their drones more confidently, knowing that drops, crashes, water damage, and other mishaps are covered under a hassle-free replacement or repair process. It’s tailored to keep drones in the air and minimize downtime, ensuring professionals and enthusiasts alike can focus on flying instead of worrying about unexpected accidents.

  • Accidental damage coverage for crashes, drops, and water-related incidents.
  • Fast repair or replacement service to minimize downtime.
  • Lower repair costs compared to standard out-of-warranty service.
SKU: Autel-Care-Alpha Categories: , Tags: , Brand:

Description

Autel Robotics Care for Autel Alpha

Autel Care

The Autel Robotics Care plan is a comprehensive protection program designed to give drone operators peace of mind by covering accidental damage and reducing repair costs. With this plan, users can operate their drones more confidently, knowing that drops, crashes, water damage, and other mishaps are covered under a hassle-free replacement or repair process. It’s tailored to keep drones in the air and minimize downtime, ensuring professionals and enthusiasts alike can focus on flying instead of worrying about unexpected accidents.

Water Damage Protection      |      Flyaway Protection*      |      Fast Replacement

  • Rapid repair and repacement services
  • Get two replacement services a year
  • Coverage for water damage
  • Flyaway protection for EVO Nano and Lite series*
  • Free shippingan delivery

 

Autel Robotics Care · Standard

Effective service time Autel Care Standard (1st Year) 1 year
Purchase conditions Meet ONE of the following conditions
1. The new aircraft is not activated.
2. The aircraft is activated within 48 hours.
3. Pass the official functional evaluation within one month from aircraft activation date.
Replacement times 2 times
(no flyaway protection)
Warranty Period of Aircraft 1 year
Purchase rules Only customer who ever purchased Autel Care Standard, can buy Autel Care Standard Plus.
Customer who ever purchased Autel Care Standard (2 year) , cannot buy Autel Care Standard Plus.

 

Effective service time Autel Care Standard Extension (2nd Year) 2 years
Purchase conditions Meet all of the following conditions
1. Purchased Autel Care Standard and it is still effective.
2. Have not purchased Autel Care Standard (2 year version).
3. There are 1 or more replacement times left in Autel Care Standard when to purchase Standard Plus (2nd Year).
Replacement times 1 time
(no flyaway protection)
Warranty Period of Aircraft Total 2 years
(the 2nd year not for battery)
Purchase rules Only customer who ever purchased Autel Care Standard, can buy Autel Care Standard Plus.
Customer who ever purchased Autel Care Standard (2 year) , cannot buy Autel Care Standard Plus.

 

Effective service time Autel Care Standard (2 Years)
Purchase conditions Meet ONE of the following conditions
1. The new aircraft is not activated.
2. The aircraft is activated within 48 hours.
3. Pass the official functional evaluation within one month from aircraft activation date.
4. Have not purchased Autel Care Standard Extension (2nd Year).
Replacement times 3 times in total :
2 times in the 1st year (no flyaway protection),
1 time in the 2nd year (no flyaway protection).
Warranty Period of Aircraft Total 2 years
(the 2nd year not for battery)
Purchase rules Only customer who ever purchased Autel Care Standard, can buy Autel Care Standard Plus.
Customer who ever purchased Autel Care Standard (2 year) , cannot buy Autel Care Standard Plus.

FAQ

What kind of product does this replacement serice provide me?
Your replacement unit will be equivalent like new in terms of performance and reliability.
Which parts are replaced by Autel Care Service?
The service includes fuselage, gimbal, propellers and batteries. If the above parts of the aircraft you send back are missing, the parts are not within the replacement scope of Autel care.
Where are the services of the Autel Care Standard, Autel Care Standard Extension, Autel Care Standard (2 Years) available?

The services can be purchased by global users.

The two-way free shipping is available in United States.

Outside these areas, customer needs to pay for one-way costs (including but not limited to taxes, logistics costs, etc.) due to transportation. When replacement is required, the customer can contact the local authorized agent/maintenance center in China, the United States and Germany for replacement service.

What is the difference between the Autel Care service and the official aircraft warranty?

Autel Robotics provides consumers with warranty services that meet the requirements of regional departments or relevant laws. During the warranty period, product problems arising from product quality will be resolved by our company for free.

Autel Care Standard is mainly for product loss caused by normal use or accident. If you purchase the services of Autel Care Standard series and the product is under warranty repair replacement due to quality problems, it will not consume “Replacement Service Times”.

How long will service of Autel Care Standard, Autel Care Standard Extension, Autel Care Standard (2 Years) be effective ?

Autel Care Standard :

This service is valid for 12 months from the care service activation date.

Autel Care Standard Extension :

The Autel Care Standard Extension will be valid for 12 months after the original insurance period expires.

Autel Care Standard (2 Years) :

This service is valid for 24 months from the care service activation date.

What if I want to purchase Autel Robotics Care but it has been more than 48 hours since activation?
You can still purchase Autel Robotics Care by contacting our Customer Service team for a functional inspection. If your unit passes inspection, then you will be able to purchase Autel Care.
My aircraft Serial Number is changed after the replacement, will the care service coverage period be recalculated?
In the event that the Serial Number (SN) is changed due to repair or replacement, the information will be synchronized with the system and will not have any impact on your care services.  The warranty period will not be recalculated. 
Can I ask for refund after buying the Autel Care?

* For Autel Care Standard, Autel Care Standard (2 Years), Autel Care Premium, Autel Care Premium (2 Years), Autel Care Premium (3 Years) :

The Autel Care code is not activated and the refund request is raised within 7 days from the purchase day.

* For Autel Care Standard Extension (2nd Year), Autel Care Premium Extension (2nd Year) : 

The Autel Care code is not activated and the refund request is raised before the 1st year Autel Care expires.

* For Dragonfish Care series : 

The Services can be returned within 2 months after purchase, if no deduction is used. In such a case, handling fees which are 10% of the price will be deducted.

Additional information

Care Package

Autel Care Standard (1st year) 500005845, Autel Care Standard (2nd year) 500005846, Autel Care Standard (2-year version) 500005847

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