Shipping, Billing & Return Policies

Shipping & Billing

To help protect our customers and prevent fraudulent transactions, all orders are subject to billing and shipping verification and credit card authorization before processing.

Verification may occasionally result in a slight delay. Processing and shipping times may also be extended during holidays or periods of high order volume.

Once your order has been processed, delivery time will depend on the shipping method selected.

Non-Defective Returns

Non-defective products may be returned within 14 days for credit, subject to the following conditions:

• Shipping charges are non-refundable.
• A 15% restocking fee applies.
• A $5 handling fee applies.
• Additional charges may apply if products, packaging, manuals, accessories or other included materials are missing or damaged.
• All returns require prior authorization from Kuker-Ranken.

Products delivered by truck freight should not be refused or returned once in transit without authorization. Unauthorized refusal may result in delivery, return freight, storage and other applicable charges.

To request a return, call 800-454-1310 or email KR@KukerRanken.com.

Defective Products

Kuker-Ranken offers a 30-day replacement period from the date of shipment for qualifying defective products.

Before requesting a return authorization, customers may be asked to contact the product manufacturer to verify the defect. Certain products or special-order items may require warranty, repair or replacement service directly through the manufacturer.

If you believe you received a defective product, contact Kuker-Ranken at 800-454-1310 so we can help determine the appropriate next step.

Customers who prefer to return a defective product instead of having it repaired or replaced may request a return authorization within the applicable 30-day period. Restocking fees may apply when a replacement or exchange is declined.

Please allow approximately 7–10 business days after merchandise is received for replacement processing and shipment.

Return Authorization Required

Contact us by phone or email to request return authorization and instructions.

Please provide the following information:

• Order number
• Product model number
• Reason for return
• Customer name
• Order date

Returns shipped without authorization or to an incorrect address may not be eligible for credit.

Packaging Your Return

Products must be returned in the same condition and packaging in which they were received and should include all accessories, components, documentation, manuals and other originally supplied materials.

If your product was delivered double-boxed, it should also be returned double-boxed.

Customers are responsible for return shipping costs unless the return is the result of an error by Kuker-Ranken.

A tracking number should be provided for returned merchandise. Kuker-Ranken is not responsible for return shipments that are lost or cannot be verified as delivered.

Shipping Damage or Incorrect Orders

Please inspect your order promptly after delivery.

Contact KR@KukerRanken.com and include your order information and a description of the issue.

Photos of the product, packaging, shipping label or visible damage may be requested to assist with the claim.

Refunds & Credits

Once authorized merchandise has been returned, received and inspected, applicable credits will be processed according to the terms of the return.

Please allow up to 5–6 weeks from receipt of returned merchandise for applicable credits to be posted.

The amount of time required for a credit to appear on your account after it has been issued may vary depending on your credit card company or financial institution.

Original shipping charges are generally non-refundable unless the return resulted from an error by Kuker-Ranken.

Refused & Undeliverable Shipments

Orders that are refused, canceled after shipment or cannot be delivered without prior authorization may be subject to:

• Original shipping charges
• Return shipping charges
• Storage charges
• Restocking fees
• Other costs resulting from the refused or undeliverable shipment

Please contact Kuker-Ranken before refusing a shipment so we can assist you.

Order Cancellations

If you need to cancel an order, please contact Kuker-Ranken as soon as possible.

Depending on the status and circumstances of the order, cancellation charges may apply. These may include a minimum $35 cancellation fee and/or up to 20% of the order value.

Additional fees may apply for repeated cancellation attempts, stopped payments or nonpayment.

Orders that have already entered processing, special-order products or merchandise that has already shipped may not be eligible for cancellation.

Unpaid Invoices & Collections

Customers are responsible for all outstanding balances associated with their account or order.

Kuker-Ranken reserves the right to pursue collection of unpaid balances. Accounts with outstanding amounts may be referred to a collection service, and additional collection or recovery costs may apply.

Credit Card Disputes

If you have a question or concern regarding an order or charge, please contact Kuker-Ranken before initiating a credit card dispute.

We want the opportunity to resolve shipping, return, product or billing concerns directly whenever possible.

Accounts involving disputed transactions may be referred for collection when appropriate, particularly when a dispute conflicts with agreed return, billing or store policies.