Policies at Kuker-Ranken (KR)
In an effort to stay transparent to our customers, we believe making our information readily available helps build that first step of trust.
Shipping & Billing Policy:
To ensure consumer protection, all orders undergo review for shipping/billing verification and credit card authorization, which may occasionally cause slight delays in processing. During peak holiday periods, processing and shipping times may be extended. Once processed, delivery times will depend on your selected shipping method. Additionally, for orders over $500, we require that they be shipped to the credit card billing address for your and our protection.
Non-Defective Product Returns:
To initiate the Easy Return & Exchange process, have your order number, product model, reason for return, name, and order date ready. You can also email us at [email protected]. Non-defective products can be returned within 14 days for credit, minus shipping charges. A 15% restocking fee and a $5 handling fee will apply to all returns, with up to a 100% charge for items missing or damaged. Items delivered via trucking cannot be refused or returned once in transit; refusal may incur charges for delivery, return, and storage. Please call us at 1-800-454-1310 to initiate the Easy Return & Exchange process.
Defective Product Returns:
KR offers a 30 day (from date of shipment) replacement for defective products. Prior to contacting us for a return authorization, please contact the manufacturer to confirm the item is defective. Please keep us informed on your progress! – We want you to be Satisfied! Some repair and replacement requests for special order and select products must go through the manufacturer. Call us to confirm 1-800-454-1310.
Customers who do not want an item repaired or replaced can request a return authorization, within our 30 day defective return grace period. Please be aware the applicable restocking fee will be assessed if an exchange is not desired.
Please allow 7-10 business days on exchanges, after receipt of merchandise, for shipment of replacement merchandise.
Please see the email address below for our Easy Return & Exchange Email:
Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date.
[email protected]
Return Notes:
- KR Return Authorization: All returns must be pre-approved by KR. Please call or e-mail us your request. Once your request has been received, you will be contacted within 5 business days. Please Do Not ship any products until you receive an e-mail with instructions! (You will be shipping to an alternate address). Any returns without a Return Authorization number and shipped without notification to our address will not receive credit. You must re-package any item(s) being returned as it was delivered to you, with all parts, materials and manuals. If you received your item double boxed, it must be returned in this way. Shipping costs are refunded only if the return is a result of our error. To comply with the return policy, a tracking number must be emailed upon return. KR is not responsible for lost or missing returns. Mastercard/Visa/AMEX all take two billing cycles to show a refund.
Incorrect shipments and/or shipping damage must be reported within 48 hours of receipt by email/writing to [email protected].
***Please note: Credits will be posted within 5-6 weeks of actual Receipt of returned merchandise. • Refused Shipments:Please note that any shipment refused, canceled, and/or unable to deliver, unless given prior authorization, will not be refunded original shipping and assessed the applicable restock fee. • Cancellation Policy:A minimum $35 cancellation fee and/or 20% of the order may apply to orders canceled, canceled without notice to KR, attempt to stop or cancel a payment, and/or for nonpayment. Each additional cancellation attempt, and/or for each nonpayment occurrence may result in an additional $20 recovery fee. Orders that are canceled after placement are subject to a $25 order cancellation fee. Please note that shipping is not pro-rated in the refund as the shipping cost is the same whether shipping one or two items due to weight. • Collections and Unpaid Invoices: KR reserves the right to collect any unpaid balances and accounts may be assigned to a Collection Service for recovery of monies owed including a 100% recovery fee prior to submitting to collections. Please note that if an account is sent for Collections, additional fees may apply. • Credit Card Dispute Notes: Account may be referred to A Collection Service when a transaction is disputed with a credit card company if no attempt was made at contacting us, or have disputed in disregard to Return or Store Policies.
Customer Service is important to us and we are happy to assist in any way possible on your return or exchange.
Please E-mail us below. Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date. [email protected] Thank you for shopping KukerRanken.com! Our Number One Priority is you, the customer!
